If you're greeting the guests on-site, provide the most helpful information in a cheerful manner, then leave your guests alone to discover your home's charms. Remember that guests aren't in the mood for a long tour after a lengthy drive or flight. They probably won't remember anything complicated due to fatigue. Instead, keep your tour to the highlights of the property, and let them know the best way to contact you if they need more information during their stay. A house manual is a handy way to provide need-to-know information — from Wi-Fi passwords to instructions for a home appliance — without overwhelming guests.
To help guests feel welcome from the moment they enter the home, put together a centralized welcome area that contains brochures, maps, local travel books, and your personal recommendations. Because guests can find what they need, they'll be less likely to reach out with questions during their stay (which frees your time to set a hospitable ambiance for the next guest).
To cement your standout impression and encourage referrals from happy guests, consider leaving a gift card to your favorite local restaurant, a bottle of wine, or a themed welcome basket that's seasonally and geographically appropriate. For a summer vacation in the mountains, you might offer sunscreen, bug spray, citronella candles, and lawn games.
It may seem like there's a lot to do to welcome each vacation rental guest, especially when you foresee a busy summer schedule of bookings. To simplify, create a checklist you can reference each time you receive a fresh vacation rental request. A checklist not only helps you, but it can also assist your housekeeping and property management staff while ensuring every guest receives the same treatment.
Remember, a first-rate experience in your property starts with you. With some excellent planning, your guests are sure to feel welcomed and may just want to return or refer their friends!