TO MAKE A PURCHASE
Select the item or items that you want to buy and add them to your cart. You may update the items and quantities in your cart at anytime. Our shipping costs are calculated based on the weight and destination of the order and will be shown to you after you input your shipping information. If you have a discount code you should enter it prior to completing the check out for it to apply to the total. Please double check your shipping address for accuracy - very important! We accept payment via Visa, MasterCard, American Express and Discover. We also accept PayPal express checkout. Once your order is shipped, you will receive an email from us with tracking information for your package.
If you prefer to place your order over the phone, please give us a call and we will be happy to assist you. Phone orders can be paid by check or credit card.
If you are undecided as to which design to order, or simply want to try something before purchasing in bulk, we do offer samples of all our sets for this purpose. Select the Shop button from our dropdown menu, then select Samples. Sample sets are available for purchase with a small shipping fee of $2 per set.
We do offer wholesale pricing for our customers who manage multiple properties. Minimum order quantities for wholesale pricing is 750 pieces of each item. Please contact us for more information.
We currently ship to the contiguous US states plus Alaska & Hawaii. We cannot ship to Puerto Rico, Guam or the US Virgin Islands. We are unable to ship to APO or FPO addresses or US territories.
We offer select kits with flat rate shipping costs included. This is ideal for our customers located in remote areas like Hawaii & Alaska but available to all customers.
Shipping is via USPS Priority mail and UPS ground. All orders are processed and shipped within 2 business days from our warehouse in Houston, TX. However, most orders will ship the same day if received prior to 2pm central time.
Orders are shipped on business days only. Business days are Monday - Friday and exclude all holidays. Orders received over the weekend will ship on Monday.
WHEN WILL I RECEIVE MY ORDER?
USPS priority mail transit time is 2- 3 days. UPS ground standard shipping transit times are between 1-6 days depending on your location. Large & Heavy orders will usually ship via UPS ground while smaller orders will ship USPS Priority mail. Large orders may be shipped in more than one box. Once your order is shipped, you will receive an email from us with tracking information and estimated delivery dates from the carrier. If you need your order quickly, please contact us and we will work with you to expedite your order if possible.
We are sorry but we do not ship International at this time.
RETURNS & REFUNDS
We stand behind the quality of all our products and customer satisfaction is our number one goal. Amenity kits that have not been opened or used are eligible for a refund minus the non-refundable charges of shipping. While some of our orders include flat rate shipping, we do not cover the cost of return shipping. Return shipping fees are the responsibility of the buyer. To process a return request, please contact us first so that we can issue you a Return Authorization number. We will not accept return shipments without a return authorization number. Once the RA number is generated, we will provide your with return shipping instructions.
We have strict quality control on all our items, and take great care to package and ship items so that they arrive to you in perfect condition. We are not responsible for items damaged during the shipping process, however, we will do whatever we can to help you resolve the situation with the carrier used. If you receive a damaged package, do not dispose of it. The carrier may require an inspection of the package to process a damage claim. Items shipped via Priority mail do include insurance up to $50. Please inspect your order within 14 days of receipt and notify us immediately if you have received damaged or defective merchandise. All return requests must be made within 14 days of delivery to be eligible for a refund.
Should you receive defective merchandise please contact us immediately. We guarantee to replace or refund faulty goods.
FAILED DELIVERY/LOST PACKAGES
It is very important that you supply us with your correct shipping address. Vacation Home Amenities will not be held responsible for lost items due to incorrect or incomplete delivery addresses. The address you enter at checkout is the address that is used on the shipping label so please double check your information for accuracy. We are not responsible for shipping to wrong or old addresses and we do not issue refunds for lost, unclaimed, or undeliverable packages. Once shipped, we are unable to make any changes.
UPS does make 3 attempts to deliver a package. If the package is not deliverable, it will be returned to us. We will not be responsible for packages that are not deliverable. Should we receive a returned package, we will refund the amount of the order, less shipping charges. If you would like the order sent again, you will be responsible for the additional shipping charge.
If you have any questions about shipping, returns or making a purchase, please use our email contact form .
We can be reached by phone during regular business hours: