We currently only ship to the contiguous US states plus Alaska, Hawaii, Puerto Rico & the Virgin Islands.
Our warehouse is located in Dallas, Texas. Most orders received before 12pm central standard time will ship the same day. Our warehouse is open Monday-Friday, so any orders placed after noon on Friday will ship the following Monday.
Most items ship via UPS ground. We can only ship selected items to PO Box addresses. Quoted delivery dates are an estimate only and we can not be responsible for UPS & USPS delayed transit times.
~ Estimated 3-5 business days via UPS ground
~ Estimated 5-10 business days via USPS
- Our kits and items with shipping included ship for free via UPS ground to the contiguous US only. Kits shipping to PO Box addresses will incur an additional fee. Orders shipping to Hawaii, the US Virgin Islands, and Puerto Rico will ship via UPS or USPS priority mail and additional shipping costs will apply.
*Delivery dates are not guaranteed. Quoted delivery dates are an "estimate" only. Once a package is processed by our warehouse and picked up by the carrier, we have no control over how long packages are in transit. We do not refund or adjust shipping charges for deliveries that exceed the "estimated" transit time.
We process orders in the order in which they are received. Most orders are processed within 2 business days. We do not offer overnight or second day air at this time.
We can ship selected items to Hawaii, the US Virgin Islands and Puerto Rico utilizing USPS. Our kits with shipping included can ship to Hawaii, the US Virgin Islands and Puerto Rico for an additional surcharge. If you need assistance with ordering and shipping to these areas, please contact us and we will be happy to assist you.
We are unable to ship to APO or FPO addresses or US territories.
We strive to ship within 2 business days of receipt of your order for standard shipping and 1 day for first in line shipping. Carrier transit time will add another 1-4 days depending on delivery address. Most shipping zones are reached within 2-3 days from our centrally located warehouse in Dallas, TX.
Orders are shipped on business days only, excluding all holidays. Orders placed over the weekend will ship on Monday.
Once your order is shipped, you will receive an email notification with tracking information and estimated delivery dates from the carrier. Note that delivery times are estimated only and not guaranteed.
Sometimes a carrier (especially USPS) will scan an order as delivered before it is delivered. We recommend that you check to make sure the package has not been left with a neighbor or management office. It is our policy to wait 7 business days before replacing and order that is missing. Most of the time the order will show up within 7 days.
We are sorry but we do not ship International at this time.
It is very important that you supply us with your correct shipping address. Vacation Home Amenities will not be held responsible for lost or items due to incorrect or incomplete delivery addresses. The address you enter at checkout is the address that is used on the shipping label so please double check your information for accuracy. We are not responsible for shipping to wrong or old addresses and we do not issue refunds for lost, unclaimed, or undeliverable packages. Once shipped, we are unable to make any changes.
Most deliveries are validated by the carrier with a picture at drop off for proof of delivery. We are not be liable for packages that are delivered to the correct address and missing or stolen after delivery.
UPS does make 3 attempts to deliver a package. If the package is not deliverable, it will be returned to us. We will not be responsible for packages that are not deliverable. Should we receive a returned package, we will refund the amount of the order, less shipping charges. If you would like the order sent again, you will be responsible for the additional shipping charge.
*If you have not received your order, we need to be notified within 30 days of the order date to be able to file a claim with the carrier. We will not be liable for missing packages reported to us past the 30 day claims window.
If you have any questions about shipping, returns or making a purchase, please use our email contact form.
We can be reached by phone during regular business hours, M-F, from 8am-5pm CST: