Shipping, Returns, Refunds & Store Policies

We are so glad you are considering purchasing our hotel toiletries for your Rental property.     Your guests will thank you!

We stand behind the quality of our products and customer satisfaction is our number one goal.  If you are undecided as to which design to order, or simply want to try something before purchasing in bulk, we do offer samples of all our sets for this purpose.   We do this to eliminate the hassle of costly returns on large heavy orders.  

SHIPPING

We currently ship to the USA only.  We offer free standard ground shipping to the Continental US via UPS on orders that total $75 or more.  For orders less than $75, we ship via USPS Priority mail or UPS ground.  All orders are processed and shipped within 2 business days from our warehouse in Houston, TX.   USPS priority mail transit time is usually 3 days.  UPS standard shipping transit times are between 1-6 days depending on your location.  

Orders are shipped on business days only.  Business days are Monday - Friday and exclude all holidays.    

ALASKA, HAWAII & US TERRITORIES, US MILITARY & DIPLOMATIC ADDRESSES

We do not ship to any US territories at this time.  We only ship within the United States, including Hawaii and Alaska.  We try to utilize USPS Priority flat rate boxes when we can to ship to Alaska and Hawaii.  However, large orders that can not fit within the flat rate box are more costly to ship.  We cannot ship to Puerto Rico, Guam or the US Virgin Islands.  We are unable to ship to APO or FPO addresses or US territories.  

INTERNATIONAL SHIPPING

We are sorry but we do not ship International at this time.

RETURNS & REFUNDS

We stand behind the quality of all our products and customer satisfaction is our number one goal.  Amenity kits that have not been opened or used are eligible for a refund minus the non-refundable charges of shipping.   While we offer free shipping on some orders, we do not cover the cost of return shipping.  Return shipping fees are the responsibility of the buyer.   To process a return request, please contact us first so that we can issue you a Return Authorization number. We will not accept return shipments without a return authorization number.

We have strict quality control on all our items, and take great care to package and ship items so that they arrive to you in perfect condition.  We are not responsible for items damaged during the shipping process, however, we will do whatever we can to help you resolve the situation with the carrier used.  Items shipped via Priority mail do include insurance up to $50.  Please inspect your order within 14 days of receipt and notify us immediately if you have received damaged or defective merchandise.   All return requests must be made within 14 days of delivery to be eligible for a refund.

 

FAILED DELIVERY/LOST PACKAGES

It is very important that you supply us with your correct shipping address.  Vacation Home Amenities will not be held responsible for lost items due to incorrect or incomplete delivery addresses.  The address you enter at checkout is the address that is used on the shipping label so please double check your information for accuracy.  We are not responsible for shipping to wrong or old addresses and we do not issue refunds for lost, unclaimed, or undeliverable packages.  Once shipped, we are unable to make any changes.  

UPS does make 3 attempts to deliver a package.  If the package is not deliverable, it will be returned to us.  We will not be responsible for packages that are not deliverable.  Should we receive a returned package, we will refund the amount of the order, less shipping charges.  If you would like the order sent again, you will be responsible for the additional shipping charge.  

BILLING TERMS & CONDITIONS

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at orders@vacationhomeamenities.com or mailing us at:
Vacation Home Amenities™,
10 White Meadow Ct. Spring Texas US 77379

SECTION 3 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


PRIVACY POLICY

We will not sell, distribute or pass on information supplied to us.  We take privacy seriously.  We do not see or store your credit card information.  We have a visible opt-in/opt-out policy for all email and marketing communications, and will only contact you if you have given your explicit informed consent.  Should you have any questions about our privacy policy, please don't hesitate to reach out to us.

VACATION HOME AMENITIES, LLC. - TRADEMARKS

*Beach Therapy™, Mountain Escape™ & Retreat™ are all Trademarks of Vacation Home Amenities™, LLC.  All rights reserved.  Product & website text, images, graphics & logos may not be copied, reprinted, published, produced, or otherwise distributed by any means without explicit permission.